From Client to Agent – Sue’s Story When I talk to people about why I joined CruisingCo.com, I feel kind of like the guy from the Hair Club for Men, who liked the product so much he bought the company. That’s pretty much the experience I had working with Joann McGarvey and MouseEarVacations.com on my anniversary trip last year. Up to that point I had been a stay-at-home mom to a 2-year-old (still am), and had been doing some off-and-on freelance writing for businesses in my area. While I do have a passion for writing (I’m attempting to get my first novel published now), that passion tends to wane when you’re writing brochure copy about asbestos removal and industrial coatings. So as much as I enjoy writing, I was looking for something a little more “fun” to help pay the bills. Enter Joann and our amazing vacation to Walt Disney World last year. She was so helpful, so friendly, and so responsive, jumping through hoops, answering questions (and there were many), and offering to handle everything we needed. Because we are seasoned Disney travelers, some of the things she offered to do, like arranging dining, we handled ourselves, but it was wonderful to have the offer. The instance that really blew me away, however, was when she contacted us a week or two before our final payment was due to tell us we qualified for a new offer just released by Disney for the fall, and that we would be saving $700 on our trip! I was amazed. I had never booked a Disney trip through any agency before, but I have to believe there are very few, if any, that would provide that level of service and attention to detail to its clients – at the company’s expense. That was what sold me. I knew Joann worked from home, so I started asking questions, and the rest is history!
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